Product returns are accepted for New/Unused Products purchased from Cottco Specialty Hardware up to 30 days following date of purchase. A restocking fee up to 20% may apply. The customer is responsible for shipping charges on all returns to Cottco Specialty Hardware. Please contact us for Return Authorization Procedure and feel free to call us toll free (877-283-1745) with any questions you may have.
USPS, UPS, UPS FREIGHT, CUSTOMER SPECIFIED LTL.
USPS: Including Priority Mail & Priority Mail International - applies to Post Office Boxes and/or Street Addresses. The Customs Declaration provides tracking accessibility, and we will use delivery confirmation where possible. International shipments require export documentation. Please consider, the customer is responsible for DUTIES, TAXES and FEES. For More Information, please visit www.usps.com.
UPS: UPS GROUND, UPS 2nd Day Air, UPS Next Day Air are domestic shipping options while UPS Standard and Worldwide Expedited are for use with international destinations. All shipments include Tracking Number(s). Exports receive complete shipping documentation. Shipping rates are based on product weight, destination and surcharges implemented by the carrier.
DUTIES, TAXES, BROKERAGE FEES: Cottco offers Flat Rate Brokerage Fees to Canada and Mexico. The customer is responsible for paying duties, taxes and fees associated with product shipments as dictated by the receiving country. COTTCO will provide an estimate of these charges, but they may vary depending on tariff or HS codes. Please contact us (877-283-1745) for more information.
INTERNATIONAL: Cottco ships internationally using USPS Priority Mail Flat Rate or UPS Standard, UPS Expedited. Complete export documentation accompanies all order shipping to international destinations.
COMMON CARRIER: Please call Cottco Specialty Hardware 877-283-1745 for LTL carrier options.
FREIGHT FORWARDERS: Call 877-283-1745 to discuss options.