SHIPPING & RETURNS
COVID 19 SPECIAL SHIPPING RESTRICTIONS: With many countries having closed borders, we may not be able to ship worldwide during this pandemic. Please contact us with any questions or requirements
Merchandise returns are accepted for New/Unused Products purchased from Cottco Specialty Hardware up to 10 days following date of purchase. Products ordered in error or refused by the customer are subject to a 20% restocking fee; there is no restocking charge on merchandise shipped by our error. The customer is responsible for shipping charges on all returns to Cottco Specialty Hardware. Please contact us for Return Authorization Procedure by calling 877-283-1745.
Non-Stock and Special Order products are non-returnable unless defective.
USPS, UPS, UPS FREIGHT, CUSTOMER SPECIFIED LTL.
CANADA: For qualifying orders, we offer flat rate shipping options via Priority Mail International. Small Flat Rate is $26 for orders weighing up to 40 oz. and Medium Flat Rate is $50 for orders weighing up to 200 oz.
USPS: Including Priority Mail & Priority Mail International - applies to Post Office Boxes and/or Street Addresses. The Customs Declaration provides tracking accessibility, and we will use delivery confirmation where possible. International shipments require export documentation. Please consider, the customer is responsible for DUTIES, TAXES and FEES. For More Information, please visit www.usps.com.
UPS: UPS GROUND, UPS 2nd Day Air, UPS Next Day Air are domestic shipping options while UPS Standard and Worldwide Expedited are for use with international destinations. All shipments include Tracking Number(s). Exports receive complete shipping documentation including HARMS code, Origin Certificate and NAFTA where applicable. Shipping rates are based on product weight, destination and surcharges implemented by the carrier. Canadian customers are responsible for duties and taxes.
DUTIES, TAXES, BROKERAGE FEES: The customer is responsible for paying duties, taxes and fees associated with product shipments as dictated by the receiving country. COTTCO will provide an estimate of these charges, but vary depending on country, tariff or Harms code.
INTERNATIONAL: Cottco ships internationally using USPS Priority Mail Flat Rate or UPS Standard, UPS Expedited. Complete export documentation accompanies all orders shipping to international destinations. SEE COVID 19 COMMENTS ABOVE.
COMMON CARRIER & FREIGHT FORWARDERS: Call us 877-283-1745 to discuss options.